How do I access the e-learning?
Once everything is up and running there will be a link to follow which will take you to the learning area. The course is then easily accessed with most browsers.
Windows (The latest versions of Google Chrome, MS Edge, Internet Explorer 11, Firefox)
Mac (The latest versions of Google Chrome, Safari and Firefox)
Mobiles (Safari Apple iOS 10 or later, Google Chrome in iOS 10 or later, Google Chrome in Android OS 4.4 or later
Will it work on my device?
We have done our best to ensure the course is fully accessible on a wide range of devices, phones, tablets and desktops using up-to-date browsers — however we cannot guarantee that it will work as
well on older mobiles that don't use up to date browsers.
How do I pay?
You can pay using debit or credit cards using our secure payment system.
How do I access my course?
Once you have paid you will be issued with a password by email. You can then follow the link, log on and start learning!
What happens if I want to purchase more than one licence?
Please contact us on: firstname.lastname@example.org if you are an
organisation and you want to buy multiple licences. We can arrange to invoice you for payment by BACS and set you up with your own ‘branch’ where either we, or someone in your organisation, can
manage the licences, passwords, certificates etc.
How long will the training take?
The whole course will take you approximately 2 hours, but it is broken down into four easy to manage sessions which you can work through at your own pace.
Will I get a certificate at the end?
When you have successfully completed the course you will be able to download your certificate which will be valid for two years.
What if I need to stop and start the course?
That’s fine, your progress will be saved and you can return to the point you left off at any time without having to start again.
What happens if I forget my login?
You can use the link to request a new password or contact us on: email@example.com and we can help you get back into your course.
What if I don’t pass the quiz at the end of each session?
You must score at least 75% on each quiz in order to progress to the next session. If you score less than 75% you will be able to have another attempt at the quiz, if you don’t pass a second time
please contact us for further support. Once all the sessions are complete and the quiz’s are passed you will be able to download your certificate.
Once I have completed the course, can I log in again?
After you have completed the course and downloaded your certificate, you may access the course for reference for 6 months.
What if I need more advice?
We are always happy to help, if you need any further advice during or after the course.
Simply email us on: firstname.lastname@example.org